error with email

Avatar of biggyboss92
Posts 3 3

error with sending test email - and also new participants registering are not receiving any emails to verify their email for account.

Avatar of biggyboss92
Posts 3 3

✕ Error

Une erreur est survenue

Check DNS for emails:
Erreur lors de la vérification DNS: Réponse invalide du serveur

Getting this error?

Edited on  Jul 26, 2026  By  biggyboss92 .

Avatar of Fred
Posts 485 2173

Thanks for reporting this.
I dug into how the "Check DNS" feature works, and
good news: it's actually unrelated to your SMTP settings.
What "Check DNS" does
It's a pure diagnostic that queries your site's domain for SPF/DKIM/DMARC/MX
records via PHP's dns_get_record(). It doesn't send any email — that's a
separate "Test Email" button.
Why you're getting "Invalid response from server"
That message means the check endpoint didn't return valid JSON — usually
because dns_get_record() is disabled or outbound DNS lookups are blocked by
your host (common on shared hosting), or the request timed out. A couple of
things to check:

  • Ask your host if dns_get_record() is enabled and outbound DNS (port 53)
    isn't firewalled.
  • Check your server's PHP error log for a fatal error at the moment you click
    "Check DNS".
    About missing verification emails
    This might actually be a side effect of the same DNS issue, not a separate
    email/SMTP bug. Flatboard has a setting, "Vérification DNS (MX) des
    emails"
    (Settings → Email), enabled by default — it checks the new
    registrant's email domain has an MX record, and blocks registration
    outright
    if the DNS lookup fails. If DNS resolution is broken on your host,
    this could be silently rejecting signups before an account is even created.
    Suggested steps
  1. Go to Settings → Email and temporarily disable "Vérification DNS (MX) des
    emails" — see if registrations start working.
  2. Click "Test Email" (not "Check DNS") to confirm your SMTP/mail delivery
    actually works independently.
  3. Check your Flatboard logs for PHPMailer or mail() errors around the
    time someone registered — send failures are logged server-side but not
    currently shown to the user.
    Let us know what you find, especially your hosting provider — this really
    sounds like a hosting-level DNS/network restriction rather than a Flatboard
    config issue.
Navigation
3 Posts
post #1
26 Jul 2026
By Utilisateur
Statistics
188
Discussions
1,010
Replies
27
Flatboarders
6
Contributors
New member : biggyboss92
Online
4 Guests online